We have invested significant resources in the launch of our new Customer Care Centre (CCC) in 2012. Based at our TravelEsia™ Headquarters in Medan - North Sumatera - Indonesia , our CCC boasts leading-edge contact centre technology to ensure we service our corporate clients as efficiently as possible while retaining the TravelEsia™ touch that we have become famous for. Our TV wallboard reports in real time our call performance, ensuring that we consistently exceed our Service Level, which is more than 80% of day-time calls answered within 20 seconds and more than 80% of after-hours calls answered within 40 seconds.
More and more companies now appreciate the value and effectiveness of remote service through our CCC, freeing up valuable office space in their premises and ensuring better ability to handle peaks in internal demand.
We continue to service over 40 locations on an implant set up, where a small team of TravelEsia™ Corporate Travel consultants are located inside the premises of the corporation, privileging close personal relationships over the resilience of a centralized remote service.
For Hotel content TravelEsia™ has developed a hotel booking portal that aggregates into one single tool all the direct hotel contracts negotiated by us with hoteliers in Indonesia, as well as attractive net rate content from global hotel wholesalers, ensuring your travelers and booker can quickly find the hotel they need at the most competitive rate.
For companies willing to trade off some of the downsides of online booking, TravelEsia™ can assist you in deploying your solution of choice in Indonesia.